Your satisfaction is our first priority. If you are anything less than delighted with any item, for any reason, you can return it unused and in a saleable condition within 30 days of receipt for a full refund or exchange, under the following conditions:

Goods must be returned
Within 30 days of receipt
In an unused/unworn condition
With the original delivery docket
With the original packaging/boxes.

If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.

Sale items may be returned for refund within 30 days as per above policy.
Refunds and Exchanges are not permitted after the 30 day period.

Gift Vouchers
Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances

How to send back a return

1. Return to Fitzwilliam FoodTEST clinic

Send the delivery docket along with a short note outlining your request to:

Customer Services,
Fitzwilliam Food Test Clinic,
Clifton House,
Lower Fitzwilliam Street,
Dublin 2,

We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as until we receive the parcel it is your responsibility.

2. Return to the Fitzwilliam Foodtest clinic

You can return your order to any of our Dublin 2 clinic for an exchange or refund. Simply bring your delivery docket and the payment card you used to place the order.

Do I have to pay to return?
Returning goods to our customer services department is not free and will depend on the weight of the item(s) to be returned. Check with your local post office for charges. Returning to our Dublin 2 clinic is free.

How long can I keep my order before returning?
Return your items to us within 30 days of receiving them.

How long will it take to process my return?
Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account.
We’ll refund you by the same method as payment (i.e. credit card, debit card, PayPal)

Received the wrong items?
If this happens we will endeavour to get the correct items out to you as soon as possible. We will cover the cost of returning these items.

The item is faulty?
If you are unhappy due to a perceived technical product fault or mis-described product, please contact us to arrange a return.
– The Fitzwilliam Foodtest clinic reserve the right to take a reasonable amount of time to make a decision on the product.
– We commit to reverting to the customer with a decision within 10 days.
– In certain cases, the product may also be reviewed by the Operations team.
– Customers will be offered in this order: repair, replacement or refund.

For further information on our Return policy, please call us on 01 473 3790 or email us at [email protected]